Shipping Information & Policy
Orders placed that have all items in stock will be shipped within 1-2 business days. If a faster shipping method is selected, we will prioritize your order and ship it out same day if the order is placed before 10:00am EST. If If we are experiencing a high volume of orders, shipments may be delayed by a few days. If we cannot accommodate faster shipping, we will let you know right away.
Orders are not processed, shipped or delivered on weekends or holidays. We are closed all Federal Holidays and typically are closed between December 20 - Jan 2.
We use 95% recycled or donated packing materials to pack your orders. Whether it's bubble wrap, biodegradable packing peanuts, or boxes, we go to every effort to reuse and recycle.
For domestic shipments, we have a few options for delivery:
- Standard Shipping (2-5 business days depending on location). Most low-value shipments are sent by USPS Priority Mail. Higher value shipments may be sent by UPS or FedEx at our discretion. If you have a request for a particular shipping carrier, please send us a message (firstname.lastname@example.org) within 3 hours of placing your order.
- UPS Next Day Air
- USPS Priority Express - 1-2 days depending on location.
For shipments going outside the US, we offer:
- DHL Worldwide (1-6 business days)
- UPS Canada/Mexico Standard (6-10 business days)
- UPS Worldwide Expedited (2-8 business days average)
- UPS Worldwide Saver (3-9 business days average)
- USPS Priority Mail International (6-20 business days)
- USPS Priority Mail Express International (3-7 business days)
- FedEx International Priority (1-4 business days)
- Fedex International Economy (2-5 business days)
Please note that all export shipments are privy to duties and taxes and the recipient is responsible for all duties and taxes incurred on the shipment. If you have a customs broker, please make note of the name and contact phone number in your order comments. If you have a carrier account that you wish us to bill shipping and handling charges to, please contact us in reference to your order.
We are not responsible for completing any export paperwork for domestic shipments. If we ship the order within the US and the ultimate destination of the order is leaving the US, it is not Avinet's responsibility to complete any export paperwork.
Tips for Customers in Canada:
For small orders, we recommend using USPS Priority Mail International for most items. The cost is slightly more but will overall save money. Keep in mind that international carriers charge brokerage fees on top of duties and taxes if you do not have a broker. For a list of UPS brokerage rates, see here: https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page
Tips for all other International Customers:
For the best service, we strongly recommend choosing DHL for your order. There is very little hassle with customs and brokerage services, and packages in most cases have arrived very quickly. Using FedEx or UPS to ship your order is the second best choice, but with UPS, we recommend having an RFC number and having your own customs broker.
We post with as much detail as possible which items on our website are backordered or if there is a current lead time. If you have concerns about backorder time, please make sure to contact us ahead of time if you have an urgent request and we will work with you to the best of our ability to accommodate your needs.
Shipping rates for your order will be calculated and displayed at checkout. If an unusually high rate appears for small orders, please contact us and we can reduce the rate manually after the order is placed.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damaged, Lost, or Stolen Goods
We are not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. If you have reason to believe your order was stolen, please contact your local law enforcement right away and file a report. A police report is needed when making claims with shipping carrier.